Tow Advisory Board Complaints

Complaints on tow company's towing on PRIVATE PROPERTY.

The Consumer Protection Section of the Office of the Attorney General of Virginia serves as the central clearinghouse for the receipt, evaluation, investigation, and referral of consumer complaints. Consumer complaints against towing and recovery operators and tow truck drivers operating in Virginia may be filed with our office. However, not all towing complaints fall within our jurisdiction.  For example, complaints alleging violations of local ordinances should be filed with the appropriate local office.  The Department of Criminal Justice Services is responsible for the registration of tow truck drivers operating in Virginia.  Inquiries concerning whether a particular driver is registered should be directed to that Department.

Once you have determined that the Office of the Attorney General of Virginia is the proper agency to assist you, you may download our towing complaint form.

• Private Property Towing Complaint Form

Completed complaint forms may be sent to:

Office of the Attorney General of Virginia
Consumer Protection Section
900 East Main Street
Richmond, VA 23219
Fax: (804) 225-4378

Our telephone counselors are available to assist you with consumer questions, including where to file your complaint. You may call our Consumer Protection Hotline at (800) 552-9963 if calling from Virginia, or (804) 786-2042 if calling from the Richmond area or from outside Virginia. Our business hours are 8:30 a.m. to 5:00 p.m., Monday through Friday.

**Complaints on public property or Law Enforcement tows in Spotsylvania County

The Spotsylvania Sheriff's Office conducts investigations on all tow complaints filed with our Agency. Our Agency is responsible to maintain the Law Enforcement Rotation list for law enforcement requests within this county which include this Agency and the Virginia State Police. If you have a complaint or concern of a tow matter that occurred on public property or was a law enforcement requested tow, please fill out the towing commplaint form below and mail it to our office.

• Public or Law Enforcement Towing Complaint Form

Completed complaint forms may be sent to:

Spotsylvania Sheriff's Office
Tow Compliance Section
P.O. Box 124,
Spotsylvania, Virginia 22553
Fax: (540) 582-5321

Deputies are available to help you with your complaint or assist you getting to the right place. You may contact the Tow Compliance Section Monday through Friday from 8:00 a.m. to 4:00 p.m. to assist you with your questions. All compliants or concerns after business hours may be addressed to the on duty supervisor. Please call our non-emergency phone number at (540) 582-7115.

Tow Compliance Section Deputies

Senior Deputy S.A. Noakes
Tow Compliance Officer
(540) 507-7098

Deputy B. Blackington
Tow Compliance Officer
(540) 507-7097

The Sheriff's Office will conduct an investigation on your complaint. All complaints by citizens are forwarded to the Spotsylvania Tow Advisory Board. This board is a panel of Law Enforcement officers, Tow Operators, and a citizen that determine the final disposition on all filed complaints. This Board is appointed by the Sheriff and approved by the Spotsylvania County Board of Supervisors.